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Cake Design - FAQ
Transporting Your Cake
When collecting your cake, please ensure you transport the cake in either the footwell or boot space. It is recommended that you ensure this area is clean and clear before you arrive to collect your cake.
Please be aware that placing your cake on a seat, lap or uneven surface even for a short journey may effect the stability and internal structure of the cake which could result in irreperable damage.
On hot days it is recommended to travel with the air conditioning on or the windows open to keep the environment relatively cool so that the cake does not get too warm.
It is recommended that the cake is taken directly to the venue from when you collect it, as any lenghty time in the vehicle may cause damage to the cake. If you take it home before taking it to the venue, please ensure it is kept in a cool dark place away from direct sunlight and stored in a packaging provided. Further transport to the venue from your home should be made using guidlines stated above.
When setting up your cake at the venue please make sure it is not placed in direct sunlight and is consumed within the time suggested on your packaging.
Once the cake has left the premises we are no longer liable for any damage that may be incured. If any repairs are required at any point after the cake has left the premises and only if repair is possible and there is availability for us to fix it, it will be at a cost suggested at the manager's discretion. This will need to be paid on return of the damaged cake before the repairs can commence. We cannot promise to fix any damages to cakes but will try our best to help you, should any accidents happen! If guidlines above are followed you should have no problems delivering your cake in perfect condition to your venue.
We may be able to deliver your order at additional cost. Please inform us about such needs when placing your order to ensure our availability. The cost is calculated at £2 per mile from our premises in north-west London and needs to be paid together with the final instalment for the cake.
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